SHIPPING INFORMATION
We send your shipments with DPD or DHL/Deutsche Post AG (standard). Please make sure that the delivery address and accessibility are correct for the acceptance of the shipment. If your order comes back to us for one of the reasons explained, we will unfortunately have to charge you shipping costs for a new shipment. The amount of shipping costs varies per recipient country. The exact amount is calculated in the shop and displayed separately before completing the order. Our shipping prices include the costs for logistical processing, packaging, the packaging itself and the actual transport price. The calculated costs are average values that we keep as low as possible. On average, we pay more every year more for shipping than we charge you. For this reason we do not summarize multiple orders and do not reimburse postage costs.
COMPLAINTS
Please contact our complaints department via our contact formular
RETURNS
If you do not like an article, please send it back to the following address:
Dead Serious Recordings
Hubertusweg 10
66386 St. Ingbert
Germany
The purchase price will be sent to your bank account within 14 days. Please provide your transfer information to the package. If, by returning single or all items of an order, the shipping costs are not exceeded, the customer will be charged the respective postage surcharge. The goods must be returned to us in perfect condition. Therefore, please pay attention to the correct packaging of the return. Worn, washed, crumpled or damaged goods are not credited.
EXCHANGE
We do not offer direct exchange of ordered items. If you do not wish to keep an item, please return it to us in accordance with our return conditions and simply place a new order to receive your selected item, e.g. in a different size or color.